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Terms, Conditions & Privacy Policy

Effective Date: January 1, 2026  ·  Last Updated: April 15, 2026

Please read these Terms carefully. By accessing our website, submitting any form, or engaging with our services, you agree to be bound by these Terms in full.

1. About These Terms

These Terms & Conditions establish the legal agreement between you and Better Health Senior Solutions, operated under One Percent Better LLC, a Michigan Limited Liability Company, located at 22503 Grandriver Ave, Unit 19070, Detroit, MI 48219. These Terms apply to all interactions with our website, service inquiries, care service agreements, and all communications.

2. Services Description

Better Health Senior Solutions provides non-medical in-home care services to seniors in Wayne, Oakland, and Macomb Counties. Services include: personal care, companion care, 24-hour home care, memory and dementia care, meal preparation, and transportation. We do not provide skilled nursing, medical diagnosis, or clinical healthcare services. For medical emergencies, call 911 immediately.

3. Consultations & Service Agreements

Initial consultations are provided at no charge with no obligation. A written Care Services Agreement will be executed prior to the commencement of any paid services. Where a conflict exists between these Terms and a signed Care Services Agreement, the Care Services Agreement controls.

4. Eligibility

By submitting an inquiry, you represent that you are at least 18 years of age and have legal authority to make decisions for yourself or on behalf of the care recipient.

5. Payment & Insurance

We accept private pay, Medicaid, Aetna, Veterans Benefits, and long-term care insurance. Payment terms are set forth in the Care Services Agreement. We are committed to working with families when financial hardship arises.

6. Cancellations & Service Changes

We ask for at least 24 hours' notice for cancellations. Emergency cancellations are handled with no penalty on a case-by-case basis. Care plans may be modified at any time by mutual agreement.

7. SMS Communications

By checking the optional SMS consent checkbox on our forms, you consent to receive non-marketing text messages about appointment reminders, consultation confirmations, and service updates. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS consent is never required to receive services. Opt-in data is never shared with third parties.

8. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to fees paid for the specific services in question during the 30 days preceding the event. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Governing Law

These Terms are governed by the laws of the State of Michigan. Disputes shall be resolved in the courts of Wayne County, Michigan.

10. Contact

Better Health Senior Solutions
22503 Grandriver Ave, Unit 19070, Detroit, MI 48219
Phone: (313) 719-0902

Last updated April 15, 2026 · Better Health Senior Solutions, operated under One Percent Better LLC, Detroit, Michigan.
Your privacy matters to us. This Privacy Policy describes how Better Health Senior Solutions collects, uses, stores, protects, and in limited circumstances shares information obtained through our website, forms, and service interactions.

1. Who We Are

This Privacy Policy applies to Better Health Senior Solutions, operated under One Percent Better LLC, Detroit, Michigan. For privacy questions: (313) 719-0902 or our contact page.

2. Information We Collect

2.1 Information You Provide

  • Contact information: Name, email, phone, address, and city where services are requested.
  • Service inquiry details: Care recipient needs, health situation, and preferences.
  • Employment applications: Resume, employment history, certifications, and contact information.
  • Communications: Messages submitted through our contact forms.

2.2 Automatically Collected

  • Usage data, browser type, OS, and IP address for security and performance.

3. How We Use Your Information

We use information to respond to consultation requests, schedule and deliver care services, process employment applications, send service-related communications (SMS and email to opted-in contacts), and comply with legal obligations. We do not use your information for automated decision-making or profiling.

4. SMS Communications & Consent

We only send SMS to individuals who have explicitly opted in through our web forms. Reply STOP to unsubscribe. Reply HELP for assistance. Msg & data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are never sold, rented, or transferred to any third party under any circumstances.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only with caregivers delivering your services, your insurance carrier (with your authorization), technology providers contractually bound to protect your data (including GoHighLevel), and when required by law.

6. Data Retention

Client records are retained for a minimum of seven years. Employment application records are retained for two years. Website inquiry data from non-clients is retained for one year. You may request deletion at any time, subject to legal retention obligations.

7. Your Rights

You have the right to access, correct, or request deletion of your information; opt out of SMS at any time by replying STOP; and withdraw consent for optional data processing. Contact us at betterhealthseniorsolutions.com/contact or (313) 719-0902. We respond within 30 days.

8. Children's Privacy

Our services are directed to adults. We do not knowingly collect information from individuals under 18.

9. Changes to This Policy

We may update this policy from time to time. Continued use of our services constitutes acceptance.

10. Contact Us

Better Health Senior Solutions
22503 Grandriver Ave, Unit 19070, Detroit, MI 48219
Phone: (313) 719-0902

Last updated April 15, 2026 · Better Health Senior Solutions, operated under One Percent Better LLC, Detroit, Michigan.

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